Refund and Returns Policy

Dough Adventures aims to provide quality products and a satisfactory experience to every customer.

Customers are requested to review this policy before placing an order.

Returns and Refund Eligibility

A refund or replacement may be considered in the following situations:

• The product received is damaged, defective, or expired, as indicated on the packaging.
• The item delivered does not match the product ordered.

Customers who encounter any of these issues must notify us within 24 hrs of receiving the order.

For a claim to be reviewed, please submit clear photographs or videos showing:

• The product and the issue encountered.
• The original packaging, including the outer box, labels, bill and inserts.

Our team will assess the claim within 1 business day

Where a claim is approved:

• A replacement product will be provided; or
• If a replacement cannot be arranged, a refund will be issued.

Requesting a Return or Refund

To raise a return or refund request, contact us through either of the following channels:

WhatsApp:+91 836 975 2395

Email: manasi@doughadventures.in

Damaged Products and Other Issues

Please check your order when it arrives and inform us promptly if you notice any damage or other product-related concerns.

Damage-related claims will be considered only when reported within 24 hrs of receiving the product and accompanied by the supporting evidence specified above.

Refund Processing

At Dough Adventures, we strive to ensure that every customer has a positive shopping experience. If you encounter an issue with your order, please review our refund, return, replacement, and cancellation policy below.

1. Refund Processing

Once a refund has been approved, the amount will generally be processed within 5–7 business days and credited to the original payment method, subject to the payment provider’s processing timelines.

For Cash on Delivery (COD) orders, approved refunds may be processed through a bank transfer or another mutually agreed payment method. Customers may be required to provide accurate bank account details for processing the refund.

Shipping charges, COD charges, and other applicable fees, if any, may be non-refundable, except where required by applicable law or where the issue is attributable to Dough Adventures.

2. Refund and Replacement Eligibility

Due to the nature of food products, refund or replacement requests must be submitted within 24 hours of delivery.

Refunds or replacements may be considered in cases involving:

• Products delivered in a damaged or tampered condition.
• Incorrect products received.
• Products with quality issues attributable to Dough Adventures.
• Orders that are incomplete or contain missing items.

Customers may be requested to provide photographs, order details, and other relevant information to help us assess the request.

Purchases made using coupon codes, discounts, or promotional offers may be subject to specific refund or replacement conditions disclosed at the time of purchase. Promotional purchases are not automatically eligible for refunds solely because a discount was applied.

3. Items Not Eligible for Return or Refund

Except where required by applicable law or where a product is defective, damaged, incorrect, or otherwise eligible for a remedy, refunds or replacements may not be available for:

• Products that have been opened, consumed, or used.
• Products returned in a condition different from the condition in which they were delivered, where the change is attributable to the customer.
• Products damaged after delivery due to improper handling or storage by the customer.
• Requests submitted after the specified 24-hour reporting window.
• Change-of-mind requests for food products that cannot reasonably be resold for hygiene or food-safety reasons.

These exclusions do not limit any rights customers may have under applicable consumer protection